We do not have a refund policy. All returns are processed as store credit only.

Please note that all returned garments must be in original condition, unworn, with all the tags attached and in the same packaging that they arrived in. If your return does not meet this criteria, it will be the customer's responsibility to have their items collected from our warehouse.

To return your item/s, please read our returns policy to check your item/s are eligible for a return. If your item/s meet the conditions of return, you can submit a returns request via our online returns portal here.

Returns may take up to 3 to 5 business days from the date of delivery to be assessed and processed by us. Once your return has been processed, you will receive a notification via email with the store credit.

The credit amount for returns apply to the purchase price of the garments only. Please note that shipping charges are non-refundable. Return shipping charges are deducted from the credit amount.

Store credit notes are valid for 12 months from the date of issue.

Once your return has been received at our Mumbai warehouse, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.

You can exchange an item only once by registering it on our returns portal here.

If you receive a faulty item, please contact us at support@summeraway.com with your order number and a photo of the defect. Our Support team will assist you promptly.

If the item is deemed faulty, we will offer a replacement. If a replacement is unavailable, a refund or store credit will be offered. Items damaged by normal wear and tear, misuse, or failure to follow care instructions are not considered faulty.

Items marked as Final Sale are not eligible for returns or exchanges. Final sale products are labeled as “Final Sale.” All items purchased during our sale will only be eligible for store credit.

The return shipping cost is the responsibility of the customer. Summer Away does not cover return shipping costs.

All store credits issued as a refund method will be issued as a gift card. You will receive this gift card on your order email. The email will contain a voucher number that you must apply to your cart. The voucher will remain valid for 12 months from the date of issue.

To use your gift card, follow the steps below:

1. Add items to your cart and select 'Checkout'.
2. Enter your delivery address and click 'Proceed to Pay.'
3. Choose your delivery method and click 'Proceed to Pay.'
4. Under payment methods, select 'Use Shopify Gift Card.'

If you would like to make updates to your order and your order has not been shipped yet, please contact our customer support team - support@summeraway.com as soon as possible. 

Please note that once your order has been processed, we are unable to make changes to your order. 

If you no longer wish to proceed with your order, our Support Team will be able to facilitate a cancellation at your request. Please contact our customer support team - support@summeraway.com urgently.

Unfortunately, once an order has been picked and packed, we are unable to make any changes to your order.

Please read the washcare label in your garment to care for your Summer Away pieces and extend its longevity.

Dry Clean Only: Garments with this care tag need to be professionally dry-cleaned. The process involves a cleaning method using a solvent other than water. 

Hand wash: These garments must be washed by hand and cannot be put in the washer. Please do not wring or twist as this can distort the shape of the garment. You can then reshape the garment and lay flat to air dry.

Wash Cold: Select cold water on a gentle setting on your washer. These garments should be laid flat to air dry.

To help you find the best size, product measurements of each style can be found on each product page. 

All of our garments are measured in inches and are of the garment laid flat. For general information on product sizing and size conversion, read our size and fit guide.

If you would like further advice on sizing, please contact our team at support@summeraway.com.

You can find detailed product information including the sustainable practices involved in its creation for each individual product on our product page.

Some garments may feature our original ‘Summer Somewhere’ label, reflecting the heart of where we started. Though our name has evolved to Summer Away, the quality and timeless style you love remain unchanged—designed for women on their journey to explore the world.